Terms of Service

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Your Appointment: The appointment guarantees that a notary agent (and witnesses if requested) will arrive at your preferred location to complete the signing. By scheduling an appointment with us you are confirming that the following conditions will be met at the time of the appointment to complete the requested notarization. If any of these conditions are unmet, our notary team members will request that you reschedule the appointment when the conditions will be met.

1. Each signer must have a physical government-issued identification at the time of the signing appointment
2. Each signer must sign of their own free will
3. Each signer must be present before the notary, alert/coherent at the time of the signing 

Cancellation and Rescheduling Policy: Your time is very important to our team at Charles Inc  Mobile Notary Services. We have reserved your appointment time exclusively for you. We do understand that emergencies may occur and schedule adjustments may be requested. We request that if you would like to cancel or reschedule your appointment, you do so at least 24 hours in advance. If your request is made with less than 24 hours notice, you will not be issued a refund for our services. You will need to schedule a new appointment with us. 

Refund Policy: If you cancel/reschedule your appointment at least 24 hours in advance, you will receive a refund of service within 48-72 hours of your request. If we are unable to complete any notarization due to any reason outside of our control (ie. signer’s awareness, proper identification, tardiness to an appointment, signer not present, signer refuses to sign, etc)., you will not receive a refund for our services.

Terms and Conditions: Your payment secures your appointment with us. We ask that you please allow a 30-60 minute window for arrival.  This grace period allows for any unpredictable travel conditions. In the event your appointment is delayed, you will be notified (text/call) of this delay within 30 minutes of the appointment. We make every effort to arrive at your scheduled appointment early and we have an exceptional record of providing excellent service.